WE SHIP OUR TREES TO ARRIVE IN 2-3 DAYS.

 The company does everything possible to assure that your tree arrives quickly and in healthy condition.  Therefore, we ship all trees to arrive in no more than 2-3 days.  To prevent trees from being held by the carrier (WE DO NOT SHIP TO PO BOXES) over the long weekends, we ship on Mondays and Tuesdays so that all orders arrive before the end of the week.  Order received on Wednesday, Thursday and Friday will be shipped the following Monday.

Cut-off time to receive an order for same day shipping is 1:00 o'clock p.m.(EST).  We specialize in same day shipping.

Next Day Delivery

Shipping via Next Day Air is available Monday-Thursday.  Orders must be received by 1:00 pm EST.  The shipping fee for sending bonsai trees via Next Day Air is 3 times the price of the regular shipping price.  For example, if the shipping cost shown in the description is $9.95, the Next Day  Air shipping cost will be $29.85.

INTERNATIONAL SHIPMENTS

We do not ship internationally (including Canada and Mexico).

SURCHARGE

Shipments to Alaska, Hawaii, Puerto Rico and United States Virgin Island add $15.00 surcharge.

Please note there is a $8.95 minimum shipping fee for most accessory items, however, for most accessories, the shipping is free with a tree order.

COLD WEATHER SHIPPING

We may delay the shipment of your tender tropical tree order until the weather warms up enough to avoid frost damage during transit.  Should that be necessary we will contact you at that time.

RETURNS AND EXCHANGES:

Ordering from us is risk-free.  If you are not satisfied with your bonsai tree when you receive it, return it within (1) week of receipt and we will provide you with a replacement, exchange or full refund.  YOUR SATISFACTION IS GUARANTEED.   All shipping cost is the customers responsibility.